Help centre
Pick the guide that matches your problem. Each one lists its official sources at the bottom.
SetupScanningFixes
Quick answer
- InstallWindows or Mac.
- ScanMac or Windows 11.
- FixNot printing, Wi-Fi, toner message.
- Old modelNo driver listed?
Independent site. driversamsung.net is not affiliated with Samsung or HP. HP acquired Samsung’s printer business in 2017 and now supports these printers.
Setup
- How to install a Samsung printer on Windows 11 and 10. USB and network steps, then HP’s files for full features.
- How to install a Samsung printer on a Mac. USB, Wi-Fi and IP setup, and what HP lists for your macOS.
Scanning
- How to scan from a Samsung printer on a Mac. Open Scanner and Image Capture, and what to check if no scanner shows.
- Samsung printer scanner not working on Windows 11. Scan driver, Easy Document Creator, TWAIN and WIA.
Fixes
- Samsung printer not printing on Windows 11. Print queue, spooler and driver steps.
- Samsung printer not working on Mac. AirPrint, generic drivers and a printing-system reset.
- Samsung printer offline or not connecting to Wi-Fi. 2.4 GHz, IP address and Offline status.
- Samsung printer “Toner Not Compatible” error. Reseat, check the model, and what a chip message means.
Old models
- Old Samsung printer with no driver?. What you can still do when HP lists no driver.
Find your model
For the files HP lists for one printer, find the model on the Samsung driver guides page. Each model page shows the Windows, macOS and Linux versions HP lists, and says clearly when HP lists no driver.
Common questions
Where do I start if my Samsung printer does not work?
Start with the symptom: not printing (Windows or Mac), not scanning, offline or not on Wi-Fi, or a toner message. Each has its own guide above.
Is this the official Samsung or HP support site?
No. driversamsung.net is independent. Download links go to HP’s own servers, and the steps come from Microsoft, Apple and HP pages listed at the bottom of each guide.
Sources
The steps above come from these official pages.
How we checked this page: On 30 October 2026 we compared every step with the official pages above. Menu names follow Microsoft and Apple. File names and macOS limits follow the lists HP publishes for each model. If a step does not match what you see, tell us and we will check again. How we check our guides.